SOLE Fitness offers free threshold delivery on all SOLE equipment orders in Canada with the exception of remote areas. "Threshold delivery" indicates your equipment will be delivered inside your front door, inside your garage, or inside the front lobby of your apartment/office building. To view a list of postal codes related to restricted shipping areas, please click here. After placing your order, you will be notified if your order does not qualify for free shipping and a customer service representative will contact you to advise of the additional cost to ship your order.
All orders will leave our warehouse within 5 to 7 business days unless you are notified otherwise. Once shipped, the product is in transit for roughly 6 to 10 business days depending on your exact location.
Your equipment will be shipped to you via one of our freight partners and a tracking number will be emailed to you upon shipment of your order. You can track your shipment on the website of the freight carrier. The freight terminal in your area will call prior to delivery to schedule a delivery time that is convenient for you.
To process a replacement or return please call us at 1-888-707-1880 or contact customer service. Within 2-3 business days of submission you will receive confirmation of your request and instructions on how to proceed.