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FAQS

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You may register the product warranty for your new fitness equipment with Dyaco Canada Inc. in one of two ways: contact our bilingual customer service department toll free by telephone at 1-888-707-1880; or fill out and submit an online warranty registration form by following the link here.

Items are not able to be taken out of inventory until an order has been completed. Items in a cart can not be reserved and will be removed if that item sells out before such time as the transaction is complete.

Call Dyaco Canada's bilingual customer service toll-free at 1-888-707-1880 or email customer service.

"In home" use means using a product at home for personal use only.

If you contact customer service, please ensure you have the following information ready: your fitness equipment's model number, the date of purchase (a copy of your receipt may be required) and any required part numbers. The model and part numbers are located in your user manual.

Typically frame, parts, and a limited labour period are covered by the manufacturer's warranty. Manufacturer's warranty coverage and timeframe may differ according to the product and model number. Details of all warranty periods are outlined in your user manual.

Misuse, abuse, and/or use of the equipment in a dues paying facility will not be covered in any way by the manufacturer's warranty.

Any location in your home that is level and will remain clean and dry is an ideal area to set up and use your fitness equipment.

Your equipment's serial number is printed on the white and orange sticker located on its frame. The location is also shown in your user manual.

The manufacturer's warranty applies solely to the original owner—not purchaser—of the product. In the event of a sale of your fitness equipment, manufacturer's warranties are not transferable even if they have not lapsed at the time of product transfer to a new owner.

Based on the amount of current the equipment requires, any other appliance running on the same circuit may cause it to overload and trip the breaker.

You may obtain a PDF copy of your user manual here. If you do not see your model number listed please contact our customer service department toll free at 1-888-707-1880 or fill out the form here. Be sure to include your model number in the comments.

Please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or fill out the form here to discuss replacing your power adaptor or cord.

Keep your fitness equipment clear of surface dust by using a damp soft cloth for cleaning when necessary. Periodically check all screws and bolts to ensure they are tight. Treadmill running belts also require periodic lubrication (please see your user manual for instructions).

No. The alert is a preset program with no volume adjustment option.

Our tablet holders are adjustable to securely accomodate phones and tablets in a variety of sizes. They are fastened to the console with a series of four (4) screws which may be removed.

All SOLE Fitness Canada prices are set competitively to reflect the Canadian market and incorporate the logistical and regulatory challenges within. Economies of scale, distinct market conditions in each country, transportation costs, labour costs, and government regulations (tariffs, taxes, packaging, etc.) all have an impact on pricing.

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The procedure for changing miles to kilometres may differ slightly between treadmill models. Each owner's manual offers instructions in the Calibration Procedure section (or "Engineering Mode" section in the F60 manual).

All treadmills by Dyaco require silicone lubricant. Your treadmill's deck should be lubricated after every 180 hours of use. Use the lubrication kit that came packaged with your treadmill for its maintenance. Lubricant should be applied as per the instructions in your user manual. Should you require another lubrication kit, please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or contact customer service.

To adjust the tension or alignment of your running belt, follow the procedure outlined in your user manual. If you are unsure of how to proceed, call Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or contact customer service.

Please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or contact customer service for a replacement safety key.

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A poly-V belt lifespan of five to ten years can be expected with proper use and maintenance as outlined in your elliptical's user manual

You must lubricate the rails every three months. Use the lubricant that came packaged with your elliptical for its maintenance. Lubricant should be applied as per the instructions in your user manual. Should you require another lubrication kit, please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or contact customer service.

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A poly-V belt lifespan of five to ten years can be expected with proper use and maintenance as outlined in your cycle's user manual

The ideal seat position is determined on an individual basis by ensuring users can reach and operate the pedals while seated, and can ride the cycle comfortably during their session. The seat may need to be adjusted to accommodate each user.


Free shipping with threshold delivery to qualifying areas in Canada
Lifetime warranty: Motor and frame, on select models
SOLE Fitness Canada offers a 30-day money back guarantee
Dyaco Canada Inc. logo on grey background with text indicating Dyaco is the only authorised distributor of SOLE Fitness products in Canada.